Refund Policy . .

Refund Policy: Thousand Sunny Ventures LLC

At Thousand Sunny Ventures LLC, we strive to provide our customers with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind. Please review the following guidelines regarding refunds for products purchased from our store:

1. Eligibility for Refunds:

  • To be eligible for a refund, the item must be returned in its original condition, including all packaging, accessories, and documentation.

  • Products must be unused, undamaged, and in resalable condition to qualify for a refund.

  • Refunds are subject to approval and may be denied if the returned item does not meet our criteria for eligibility.

2. Refund Process:

  • If you wish to request a refund, please contact our customer service team within [7-10] days of receiving your order to initiate the return process.

  • Our customer service team will provide you with instructions on how to return the item, including the return address and any necessary documentation.

  • Once we receive the returned item and verify its eligibility for a refund, we will process the refund to your original method of payment within [7-10] days. Please note that the refund amount may be subject to deductions for return shipping costs or restocking fees, if applicable.

3. Exclusions:

  • Certain products may not be eligible for refunds due to hygiene reasons or manufacturer restrictions. These products include but are not limited to:

    • Earbuds and headphones (if the packaging has been opened)

    • Air purifiers (if the filter has been used or removed from its packaging)

  • Please review the product description and specifications carefully before making your purchase to ensure eligibility for refunds.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team immediately to report the issue.

  • We may request photographic evidence or other documentation to assess the damage or defect and determine the appropriate course of action.

  • Depending on the circumstances, we may offer a replacement, exchange, or full refund for the damaged or defective item.

5. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item is damaged, defective, or received in error.

  • We recommend using a trackable shipping method and purchasing shipping insurance for your return to ensure its safe and timely delivery.

  • Thousand Sunny Ventures is not liable for any lost or damaged returned items during transit.

6. Contact Us:

If you have any questions or concerns regarding our refund policy or the return process, please contact our customer service team for assistance. We are here to help resolve any issues and ensure your satisfaction with your shopping experience at Thousand Sunny Ventures LLC.

Thank you for choosing Thousand Sunny Ventures LLC for your electronic and home appliance needs. We appreciate your business and strive to provide the best possible service to our valued customers.